Admin Center

The Admin Center at manage.freesbe.net is where owners and admins manage a workspace on a full screen, in the browser. It has everything in Workspace settings, with every section a page of its own in a list on the left, grouped the same way: General, People, Security & compliance, Calls & meetings, Integrations & apps and Billing.

The Admin Center always has every setting the app has. The app keeps the quick switches that change what everyone sees day to day, like who can edit messages, AI, recordings, the waiting room, invites and member roles: change those in either place, and a change in one shows in the other.

Managed in the Admin Center

Setup, security, logs, the phone system and billing are managed in the Admin Center. Workspace settings in the app lists only what’s set there: General (Workspace, Data region, Messages, AI & workflows), People (Members and Invites) and Calls & meetings, with an Admin Center link at the bottom of the list. Everything else is here:

• General: Custom domain
• People: Email domains, Profile fields and Punch clock (clocking in and out stays in the app)
• Reports: Hours, from the punch clock
• Security & compliance: every tab: Sign-in, File types, Remote control, Audit log, Security activity and Export data
• Integrations & apps: every tab: Integrations, Apps, AI agents, Webhooks and Import from Slack
• Phone: every tab: Phone system, Numbers and Messaging. Phone menus are in the Admin Center only. Your own phone, under Preferences → Calls & audio → Phone, stays in the app
• Billing: every tab. Upgrade buttons in the app still show your plan and open the Admin Center’s plans
• Closing the workspace, at the bottom of General → Workspace

Searching Workspace settings in the app still finds these settings, and links in the app to them (like Integrations) open a page with Open in the Admin Center, which takes you there.

Bigger jobs are in the Admin Center only, like phone menus under Phone → Phone menus and call queues, with their break reasons and Call center supervisors, under Phone → Call queues, and the call log of every call, under Phone → Call log, and call recording under Phone → Call recording, and call flows, which draw what happens when each number is called, under Phone → Call flows, and bringing your numbers from another provider under Phone → Numbers. People → Members is a table here, with filters, changes to many people at once and a CSV export (see Manage members), and the Audit log filters and exports too, next to the Message log of every message to and from customers.

Open the Admin Center

• In the app, open the workspace menu (the workspace name at the top of the sidebar) and choose Admin Center. It opens in your browser, on the workspace you were in.
• Or go to manage.freesbe.net and choose Sign in.

You sign in with your Freesbe account, the same way as in the app. The Admin Center always asks for a second step, like a code we email you or your authenticator app, even when your workspace doesn’t require multi-factor authentication. A sign-in lasts 12 hours; after that, choose Sign in again.

Owners and admins can use the whole Admin Center. On Corporate and Enterprise, a member with admin roles (Billing, Phone, People or Helpdesk) signs in the same way and sees only their pages. Other members and guests who sign in are told to ask an admin.

Find your way around

• Switch workspace: if you’re an admin of more than one, pick it from the list under the Freesbe logo. You stay on the same page.
• Every page has its own address, like manage.freesbe.net/<workspace ID>/members, so you can bookmark it or send it to another admin.
• Open Freesbe at the bottom of the list goes back to the app; Sign out (the arrow next to your email) ends the Admin Center’s sign-in only, not the app’s.
• On a phone, the list of pages becomes a menu at the top.

Security

• The Admin Center has its own sign-in, separate from the app’s, so someone using your computer with Freesbe open still has to sign in, with a second step, to change workspace settings.
• Every Admin Center sign-in and sign-out shows in Security activity, for you and for the other admins. See Security activity.
• Apps, AI agents and API tokens can’t use it.
• Every change made there is in the workspace’s Audit log, the same as changes made in the app.
• admin.freesbe.net is not the Admin Center: it’s for Freesbe’s own staff. Your workspace’s Admin Center is always at manage.freesbe.net.